Five things…you learn working in a shop

1. You no longer have a proper name, you are called excuse me.

2. The customer is always right, even when they are very, very, VERY wrong. Don’t argue with them, trust me they’ll leave faster if you just nod and agree with a mindless smile on your face. Save your rage for home like most people.

3. Forget about being articulate and having a good vocabulary, you only need to know a handful of phrases to get by. These are mainly: “Hello”, “Would you like a bag?”, “Thank you” and “Sorry.” “Sorry” is by far the most important.

4. Money is disgustingly filthy, if you handle it all your fingers will get covered in dirt. Bring lots of soap to work.

5.£5.50 an hour is nowhere near enough.

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One Response to Five things…you learn working in a shop

  1. Paul Reilly says:

    Robyn, fantastic!

    You have managed to sum up my experience of retail in exactly 5, very punchy and very accurate, points!

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